Tuesday, July 15, 2008 @ 6:24 pm
Courts Bt Timah called me at 8.57pm today, a representative who wanted to apologise to me. If you want to imagine the whole conversation, imagine that i'm speaking in an irritated tone.
Courts: "Hello, I am calling from Courts Bt Timah. May I speak to Silvia please."
Me: "Speaking"
Courts: I would like to know who is the lady that you were referring to in your letter.
Me: Why don't you check your CCTV for evidence.
Courts: Yes I do watch the CCTV. But I would like to know from you who is the lady. What uniform is she wearing? Is it the black one?
Me: Blue colour polo tee with the name tag that says "Promoter". I don't want to find out who is that person. It is wasting my breath. You tell your CEO to come and write a personal letter of apology to me. I don't want a phone call. Besides it's after office hours, now it is 9pm.
Courts: Yes ma'am, we have called you earlier on.
Me: Yes I know, you called me twice. But both are at 8 plus. It is after office hours. I was having my dinner (inside myself--> yeah all of you want to go for dinner. I don't need to have my dinner is it?) Now is 9pm. It is my resting time. I bought my dining table, my sound system, my blender, my iron from Courts. For 9 years I have made purchases in Courts, and never for once did I ever have good service.
Courts: We do not tolerate such behaviour, ma'am
Me: Really? More like you guys are over-tolerant. For nine years I have seen no improvement, I am not an unreasonable customer. But I have been over tolerant. When I was there, not a single assistant was in sight. Why don't you ask your cashier that was hiding behind the cabinet who was that lady?! She's only wearing the tag "Promoter". What should I call her? Miss Promoter? Oh wait, she treated me like I was a DOG. I should call her MASTER Promoter. Your company is not even professional enough to wear a nametag. Tell your CEO to come and write a letter to me. Your company need some serious guidance. I cannot record a phone call, I do not have any evidence. I want a written formal apology. At least an e-mail.
Courts: Yes ma'am we will write a formal apology letter to you. But we have to find out from you...
Me: (cutting him off) I do not want to speak to you. You tell your CEO to come and write a letter. I do not want to receive your phone call right now. GOODBYE! (hangs up)
I've had enough of bad service from Courts. I have faced many rude salespeople in Singapore. Solely in Singapore. Even Indonesia, Hong Kong, China, do not have such rudeness. Even online businesses are polite and professional. I tell you, the people who have no money, no education, working at the smelly dirty market, have better manners than all of the sales people in Courts combined. ONLY IN SINGAPORE. AUTHENTIC TO SINGAPORE can I find such people who can drive my blood pressure up to 200. ESPECIALLY AT COURTS, the treatment that I get have compelled me to write such a "strong-worded" letter. I have high tolerance to many people in this world. I hate rudeness, but I can tolerate. THIS DEMEANING BEHAVIOUR I CANNOT TOLERATE. I AM NOT A DOG. I AM NOT A DOG. Even a dog gets better treatment, they get to go for doggie spa, eat STEAK. If you treat me like a dog, I tell you I'll bite back like a LION, a CROCODILE, a SABRE-TOOTHED TIGER. If you want to die faster, if you think you want to commit suicide, there are 2 things that you can do.
1) Go to any Courts outlet.
2) Make me angry. DAMN ANGRY.
I assure you I'm no normal girl, no normal lady. I know who I am, what I am like, what I can be like. And I assure you that anyone will not ever want to trample on my head, my dignity. Because I can rip them apart faster than they can say "DIE!"